Refund & Return Policy

We supply display equipment to businesses that depend on it every trading day. If something arrives wrong, damaged, or not as described, we put it right. This page sets out exactly how, and what the limits are, so there are no surprises on either side.

Damaged or defective on arrival

Inspect your consignment when it is delivered or collected. If any item is damaged, broken or defective, photograph it before signing off and contact us within 48 hours of receiving the goods.

We will replace confirmed transit or manufacturing damage at our cost, or refund the item in full if a replacement is not available. Send clear photographs of the damage and the outer packaging — this is what we need to raise the claim with the carrier.

We ask for 48 hours because freight claims become very difficult to pursue once a consignment has been signed for and removed from the depot. The inspection genuinely protects you.

Wrong item sent

If we send the wrong product, model or finish, that is our error. Contact us within 7 days and we will arrange the correct item and cover the return freight. You do not carry the cost of our mistake.

Change of mind

Unused items in original packaging may be returned within 14 days of delivery. Return freight is the buyer's responsibility, and the refund covers the price of the goods rather than the original shipping cost.

Items must be resaleable: unused, unassembled where applicable, and in the packaging they arrived in. Mannequins that have been dressed, displayed on the shop floor, or drilled into a base cannot be returned as change of mind.

Bulk and custom orders

Bulk orders, special finishes and items brought in specifically to your specification are not covered by change of mind returns. These are ordered or produced for you, so we cannot restock them.

They remain fully covered for damage, defects and wrong items. If you are ordering in volume and want to check a product first, ask us for a single sample before committing — we would far rather do that than have you sit on stock you cannot use.

How to start a return

Contact us on WhatsApp or by email with your order number and photographs where relevant.
We confirm whether the return is approved and how the item should travel back.
Send the item, or hand it to the agent we nominate. Do not send anything back before we confirm — unannounced returns are difficult to trace and match to an order.
We inspect on arrival and confirm the outcome.

Refunds

Approved refunds are processed within 5–10 working days of us receiving and inspecting the return, to the original payment method. Mobile money and card refunds may take a few additional days to appear depending on your provider.

Where an order is cancelled before dispatch, we refund in full, including any freight deposit paid.

Exchanges

We are happy to exchange for a different model, size or finish where stock allows. The same conditions as change of mind returns apply, and any price difference is settled either way.

What is not covered

Normal wear from shop-floor use.
Damage caused by incorrect assembly, overloading a rack, or modification of the product.
Items returned without prior confirmation from us.
Import duties and customs charges already paid in the destination country.

If something goes wrong, talk to us

Most problems are resolved quickly with a photograph and a message. We have supplied boutiques and clothing retailers since 2016 and we intend to be here for your next order too.

WhatsApp and phone: +255 794 317 000
Email: connecqualitymidolishop@gmail.com
Premises: Kariakoo, Dar es Salaam, Tanzania